At StarryDeals, we are committed to ensuring every customer is completely satisfied with their purchase experience.
If you encounter any shipping or product issues, please email us at [email protected] with a detailed explanation and clear photographs describing the reason for your request. Our dedicated support team will assist you promptly.
All products purchased from StarryDeals are covered by a 90-day replacement or refund guarantee from the date of purchase.
Return processing may take up to 14 business days after we receive your package. You will receive an email confirmation once your return has been fully processed.
Contact us at [email protected] within 90 days of delivery to initiate your return or exchange request.
Include your Order Number, Item Code(s), and the specific reason for the return or exchange in your email.
Attach clear photographs showing the product condition or issue for faster approval and processing.
If your order has not been paid, you can cancel it at any time. Please email [email protected] with your order number for quick processing.
If your order has already been paid, please contact us immediately at [email protected]. Once your order has entered the processing stage or has been shipped, it can no longer be canceled.
If you receive a defective, damaged, or incorrect item, you may request a partial or full refund, or an exchange.
Once your return is received and inspected, a refund will be issued to your original payment method. A confirmation email will be sent to the email address used during purchase.
All regularly priced items are eligible for refunds
Sale or clearance items are non-refundable
Items returned without prior approval will not be accepted
Refunds are typically credited to your original payment method within 7–10 business days after receipt of the returned item.
If you have not yet received your refund, please:
If you have completed these steps and still haven't received your refund, please contact us at [email protected].
Please use the following address for all returns (after receiving approval from our customer service team):
1100 Cranbury South River Rd,
Monroe Township, NJ 08831
| Scenario | Responsibility | Details |
|---|---|---|
| Personal Preference Returns | Customer | Buyers are responsible for return shipping costs in cases of personal preference (e.g., dislike, wrong size, or wrong color). |
| Defective/Damaged Items | StarryDeals | We cover return shipping for defective, damaged, missing, or incorrect items. A prepaid return label will be provided. |
| Relisting Fees | N/A | We do not charge any restocking or relisting fees for approved returns. |
Our customer service team is here to assist you with any questions or concerns about returns and refunds.
[email protected]Our support team typically responds within 24 hours on business days.