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Frequently Asked Questions

 

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Find answers to common questions about shopping with StarryDeals

Account & Login
Do I need to have an account to place an order?

No, you can check out as a guest. However, creating an account provides several advantages:

  • Streamlined checkout process for future orders
  • Easy access to order status and purchase history
  • Early notifications about new arrivals and special offers
  • Personalized shopping recommendations
What should I do if I forget my password?

Click on "Forgot password?" on the login page. You'll receive an email with instructions to reset your password and create a new one.

What if I entered the wrong email address during checkout?

Please contact us as soon as possible. We can update your contact information, but we cannot modify the order itself. To prevent delivery issues, always verify that your shipping address is complete and accurate before submitting your order.

Payment & Security
Are there any exchange rates applied to my purchase?

All transactions are processed in US Dollars (USD). If your credit card uses a different currency, the total will be converted based on your card issuer's current exchange rate. Any conversion fees are determined by your financial institution.

What payment methods do you accept?

We accept all major credit cards and secure digital payment methods:

VISA
Mastercard
American Express
PayPal
Klarna
Afterpay

We do not accept checks, money orders, bank transfers, or cash on delivery.

How secure is my online order?

All transactions are processed through SSL-encrypted secure pages. Your payment information is transmitted safely to our payment processor and is never stored on our servers.

SSL Encryption
PCI DSS Compliant
Secure Gateways
Fraud Protection
Orders & Shipping
How do I change or cancel my order?

We reserve the right to accept or decline any order after receipt. If your payment has been authorized and the order is canceled, we'll issue a refund to your original payment method.

Important: Orders canceled after payment may incur a small processing fee of $0.50 due to merchant transaction costs. Orders that have already been packed or shipped cannot be canceled.
How should I enter my shipping address?

Please enter your address using English characters only. Replace any special or non-English letters with their English equivalents (for example, "é" should be entered as "e").

Can I change my shipping address after placing an order?

Once your order has been processed or shipped, we cannot revise the shipping address. We recommend using a residential address rather than a business address to prevent potential customs delays.

When will my order arrive?

Delivery time depends on the shipping option you selected. Once your order ships, we'll email you tracking information. Please note that we are not responsible for delays caused by customs procedures in your country.

How do I track my order?

We'll email you a tracking number once your order ships — typically within one business day after dispatch. You can use this tracking number to monitor your package's journey.

Discounts & Promotions
Can I use multiple discount codes in one order?

Discount and promotion codes generally cannot be combined unless specifically stated in the promotion terms. Only one code can be applied per order.

Order Issues
What if I have missing items in my order?

If you're missing an item from your order, please contact us immediately with your order number. Our support team will assist you promptly to resolve the issue.

When will my order be processed?

Orders are processed Monday through Friday, excluding holidays. Please allow 2–3 business days for processing, with an additional day for shipment preparation. We don't ship on weekends or holidays. During peak sale seasons, processing may take slightly longer.

Important: If you haven't received tracking confirmation within 5 business days after payment, please contact our support team for assistance.
Customs & Taxes
Will I be charged customs duties or import taxes?

Prices displayed on our site are in USD and do not include taxes. Depending on your local laws and regulations, you may be required to pay import duties, customs fees, or taxes when your package arrives in your country. These charges are the responsibility of the recipient and are not covered by StarryDeals.

For specific information about potential fees, please contact your local customs office.

Returns & Refunds
How do I return an item?

If you're not satisfied with your purchase, contact us within 30 days of receiving your order. Please provide your order number and reason for return. Once approved, we'll send you detailed return instructions. Items must be in original condition with all packaging intact.

Note: Some products may be marked as final sale. Please review our Return Policy for complete details and any exceptions.
What if the item I received is defective, incorrect, or damaged?

Please contact us within 7 days of receiving your order. Include your order number, photos of the issue, and a brief description. Our team will work to resolve your issue as quickly as possible.

How long does the returns process take?

Returns are typically processed within 14 business days from the date we receive your returned items. You'll receive an email confirmation once your return has been completed.

When will I receive my refund?

Refunds are credited to your original payment method within 7–10 business days of approval. Processing time may vary depending on your bank or card issuer. If you haven't received your refund after this period, please contact your financial institution directly.

Still Have Questions?

If you have any other questions or need assistance, our customer service team is here to help.

[email protected]

We typically respond within 24 hours during business days.