Find answers to common questions about shopping with StarryDeals
No, you can check out as a guest. However, creating an account provides several advantages:
Click on "Forgot password?" on the login page. You'll receive an email with instructions to reset your password and create a new one.
Please contact us as soon as possible. We can update your contact information, but we cannot modify the order itself. To prevent delivery issues, always verify that your shipping address is complete and accurate before submitting your order.
All transactions are processed in US Dollars (USD). If your credit card uses a different currency, the total will be converted based on your card issuer's current exchange rate. Any conversion fees are determined by your financial institution.
We accept all major credit cards and secure digital payment methods:
We do not accept checks, money orders, bank transfers, or cash on delivery.
All transactions are processed through SSL-encrypted secure pages. Your payment information is transmitted safely to our payment processor and is never stored on our servers.
We reserve the right to accept or decline any order after receipt. If your payment has been authorized and the order is canceled, we'll issue a refund to your original payment method.
Please enter your address using English characters only. Replace any special or non-English letters with their English equivalents (for example, "é" should be entered as "e").
Once your order has been processed or shipped, we cannot revise the shipping address. We recommend using a residential address rather than a business address to prevent potential customs delays.
Delivery time depends on the shipping option you selected. Once your order ships, we'll email you tracking information. Please note that we are not responsible for delays caused by customs procedures in your country.
We'll email you a tracking number once your order ships — typically within one business day after dispatch. You can use this tracking number to monitor your package's journey.
Discount and promotion codes generally cannot be combined unless specifically stated in the promotion terms. Only one code can be applied per order.
If you're missing an item from your order, please contact us immediately with your order number. Our support team will assist you promptly to resolve the issue.
Orders are processed Monday through Friday, excluding holidays. Please allow 2–3 business days for processing, with an additional day for shipment preparation. We don't ship on weekends or holidays. During peak sale seasons, processing may take slightly longer.
Prices displayed on our site are in USD and do not include taxes. Depending on your local laws and regulations, you may be required to pay import duties, customs fees, or taxes when your package arrives in your country. These charges are the responsibility of the recipient and are not covered by StarryDeals.
For specific information about potential fees, please contact your local customs office.
If you're not satisfied with your purchase, contact us within 30 days of receiving your order. Please provide your order number and reason for return. Once approved, we'll send you detailed return instructions. Items must be in original condition with all packaging intact.
Please contact us within 7 days of receiving your order. Include your order number, photos of the issue, and a brief description. Our team will work to resolve your issue as quickly as possible.
Returns are typically processed within 14 business days from the date we receive your returned items. You'll receive an email confirmation once your return has been completed.
Refunds are credited to your original payment method within 7–10 business days of approval. Processing time may vary depending on your bank or card issuer. If you haven't received your refund after this period, please contact your financial institution directly.
If you have any other questions or need assistance, our customer service team is here to help.
[email protected]We typically respond within 24 hours during business days.